Reducing Fair Housing Claims by Providing Exceptional Customer Service WebinarThursday, May 28, 2020, 10 am to 11:30 am AHMA Member: $60 • Non-Members: $100
Trainer: Ruben Rivera-Jackman Sponsored by:
This interactive and didactic webinar session will provide housing services providers with an enhanced understanding of the importance of providing good customer service and strategies for developing safe relationships with residents while staying within fair housing guidelines. Register HereTrainer: Ruben Rivera-Jackman Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader, with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. In February 2017, Ruben accepted a new opportunity to serve as the new Director of Resident Services for the Senior Housing Assistance Group (SHAG), one of the largest non-profit affordable housing providers in the Puget Sound area. SHAG manages 41 LIHTC communities serving over 5,000 older-adult households. He previously served for 12 years as a Senor Resident Services Manager at the King County Housing Authority. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession. |