AHMA Member Virtual Connections Event - Best Practices in Customer ServiceThursday, January 15, 2026 at 12:00 noon – 1:00 pmAHMA of WA is excited to bring more virtual events to our members. Join us 12 noon- 1:00 pm on January 15 for the next Member Virtual Connections. Best Practices in Customer Service Featuring guest commentators Adrian Duarte (Ad-West Realty Services) and Brittany Puhala (Goodale & Barbieri) Delivering exceptional customer service remains one of the most effective ways to strengthen resident relationships and elevate community satisfaction. At our upcoming session, AHMA members will join guest experts Adrian Duarte and Brittany Puhala for a focused discussion on the practical tips, smart strategies, and everyday habits that make great customer service possible. From handling challenging interactions with confidence to creating positive, consistent experiences across your property, this conversation will highlight real-world insights from seasoned professionals. Attendees can expect actionable guidance, fresh perspectives, and proven methods to take back to their teams. Don’t miss this opportunity to refine your customer service approach and learn from colleagues who excel at creating positive, impactful resident experiences. The purpose of these Zoom conversations is not to provide training or legal advice but to virtually connect you with peers to discuss affordable housing management issues. Adrian and Brittany will start with a general overview, followed by an open discussion. This session is open to all AHMA of WA members. Registration is required and is complimentary. Click here to register |