Can’t We All Get Along?: Dealing with Difficult People and Difficult Situations 

Wednesday, February 19, 2025, 10:00 am to 1:30 pm  lunch included
Tukwila Community Center
12424 42nd Ave S, Tukwila, WA 98168

  • 10:00 – 11:30 AM: Can’t We All Get Along? Dealing with Difficult People and Difficult Situations
  • 11:30 AM – 12:00 PM: Lunch/Networking
  • 12:00 – 1:30 PM:  Intergenerational Communication and Work Styles of the Silent Generation, Baby Boomers, Generation X, and Millennials

AHMA Member: $249 • Non-Members: $350

Click here to register

 

Can’t We All Get Along?: Dealing with Difficult People and Difficult Situations - morning session

Conflicts are natural in all walks of daily life, both at workplace and home. This session will introduce the common characteristics and traits associated with difficult people. While such characteristics and traits may be generalizations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends, or even a loved one. Dealing with difficult people and situations requires both tact and strength. You really cannot manage someone who is being difficult, until you see the world through his or her eyes. What seems to be helpful is to establish the personality type that seems to fit the person you are dealing with and from this you will be able to handle the situation better. Remember that there are no difficult people, only different ones.

Learning Objectives — Attendees will be able to:

  1. Enhance their understanding of the common characteristics and traits of people who exhibit difficult behaviors.
  2. Gain self-awareness regarding triggers.
  3. Learn how to diffuse and de-escalate difficult situations.
  4. Identify practical conflict management tools.

Can't we All Get Along: Intergenerational Communication and Work Styles of the Silent Generation, Baby Boomers, Generation X, and Millennials - Afternoon session

For the first time in U.S. history, the four generations are working side-by-side. It is important to understand the impact historical events have on each generation. These events have molded and shaped our personalities and how we communicate and interact in the workplace. This training session will provide basic understanding of the different traits and personalities of the different generations, different work ethics, and different preferred styles of communication.

Objectives:
Participants will:

  • Enhance their awareness of how historical events influence and shape the personalities of the four generations.
  • Recognize the different values, attributes, and work styles of the four generations.
  • Identify strategies for effective cross-generational communication which may contribute to harmonious work environments.
  • Take a walk down memory lane and have fun!

 Trainer: Ruben Rivera-Jackman