Tuesday, April 2310:45 am - 12:15 pm Tax Credit Track: Annual Reporting Expectations – Washington State Housing Finance Commission staff Regulatory Track: HOTMA: an Overview – Gwen Volk HOTMA: an OverviewResident Services Coordinator Track: The Evolution of Service Coordination: Defining Your Role and Meeting HUD's Latest Expectations – Melissa Harris, Director of Government Affairs, American Association of Services Coordinators The Evolution of Service CoordinationMaintenance Track: Leadership Skills for the New Maintenance Supervisor – Scott Ployer Leadership Skills for the New Maintenance SupervisorMisc Track: Special Claims – Lori Colvin, CMS
2:00 - 3:30 pm Tax Credit Track: Tax Credit Essentials – Part 1 – Joe Henry Tax Credit Essentials Part 1 & 2Regulatory Track HOTMA: Income and Assets – Gwen Volk Income and AssetsResident Services Coordinator Track: What is Service Coordination? – Leslie Hill, Providence Supportive Housing; Gwen Urrutia-Peterson, Providence Supportive Housing, Melissa Harris, Director of Government Affairs, American Association of Services Coordinators What is Service Coordination?
Maintenance Track: Emergency Action Planning & Crisis Management – Scott Ployer Emergency Action Planning & Crisis ManagementMisc Track: AHMA Annual Meeting 3:45 - 5:15 pm Tax Credit Track: Tax Credit Essentials – Part 2 – Joe Henry Tax Credit Essentials Part 1 & 2Regulatory Track HOTMA: The Section 8 Asset Restrictions – Gwen Volk HOTMA: The Section 8 Asset RestrictionsResident Services Coordinator Track: Using Data to Enhance your Service Coordination Program – Melissa Harris, Director of Government Affairs, American Association of Services Coordinators Using Data to Enhance your Service Coordination Program
Maintenance Track: Capital Planning & Asset Preservation – Scott Ployer Capital Planning & Asset Preservation
Wednesday, April 249:00-10:30 am Tax Credit Track: Understanding the Average Income Test – Gwen Volk Understanding the Average Income TestRegulatory Track: Fair Housing Trends – What You Should Know – Mike Chin, Civil Rights Enforcement Director, City of Seattle Fair Housing Trends – What You Should KnowResident Services Coordinator Track: The Evolution of Service Coordination: (Repeated Session) Maintenance Track: Time Management for Maintenance – Scott Ployer Time Management for MaintenanceMisc Track: HOME Program Panel - Sarah Dunn, Washington State Department of Commerce, Jamie Wood, City of Seattle Office of Housing, Holly Hodgson, City of Tacoma Office of Housing 10:45 am - 12:15 pm Tax Credit Track: Special Unit Rules – Available Unit, Vacant Unit, Unit Transfers – Gwen Volk Special Unit Rules – Available Unit, Vacant Unit, Unit TransfersRegulatory Track: Maximizing your Assistance Contract – HUD staff Resident Services Coordinator Track: Building a Sustainable Service Coordinator Budget - Melissa Harris Building a Sustainable Service Coordinator Budget
Maintenance Track: The Fork in the Road: Where Management and Maintenance Meet – Scott Ployer The Fork in the Road: Where Management and Maintenance MeetMisc Track: Understanding Customer Service and Conflict resolution – Joe Henry Understanding Customer Service and Conflict resolution1:45-3:15 pm Tax Credit Track: Hot Topics – Washington State Housing Finance Commission staff Regulatory Track: Service programs on a shoestring – Gwen Volk Service programs on a shoestringResident Services Coordinator Track: Bringing Service Coordination to RD Properties– Melissa Harris Maintenance Track: Critical Thinking & Effective Problem Solving – Scott Ployer Critical Thinking & Effective Problem SolvingMisc Track: Developing great customer service skills and how to resolve conflicts with residents - Joe Henry
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