Etiquette Essentials for the New Professional Webinar
We are offering three distinct webinars on Etiquette Essentials for the New Professional. Separate registration is required for each webinar. You can choose to attend one, two, or all three sessions.
Business is made or lost on first and on-going impressions. Employees who present themselves with polish, confidence and courtesy will seal more client deals and build productive relationships with coworkers and managers. The skills your employees learn in this training will give your company the competitive edge.
Webinar One: Making Great First and Lasting Impressions
Thursday, January 16, 2025, 10:00 am to 11:30 am
AHMA Member: $99 • Non-Members: $199
Introduction
• Why etiquette matters
• Elements of a powerful first impression
• You are the company
Social Behavior Highlights
• Handshakes, greetings and introductions
• Appropriately greeting residents
• Business card dos and don’ts
Nonverbal Communication and Body Language
• Eye contact, posture, body movement, nervous mannerisms
• Positive and negative body language signals
Webinar Two: Polish and Poise
Tuesday, January 21, 2025, 10:00 am to 11:30 am
AHMA Member: $99 • Non-Members: $199
Appropriate attire and grooming
• The difference between business casual attire and casual attire
• How to dress when meeting with VIPs
• The importance of good grooming
Professional and Courteous Communication
• Choose your attitude
• The language you use sends a message to others
• It’s not what you say it’s how you say it
Digital Diplomacy
• Cell phone, instant messaging and email
• Social media etiquette
Webinar Three: Workplace and Customer Courtesy and Respect
Thursday, January 23, 2025, 10:00 am to 11:30 am
AHMA Member: $99 • Non-Members: $199
Business Etiquette
• Showing courtesy and respect to co-workers
• Common courtesies: office gossip, workplace issues and cubicle etiquette
Customer Service Essentials
• Why customer service is important
• Internal vs. External Customers
Handling Difficult Customer Service Situations
• Telling a resident no
• When you don’t know the answer
• Handling an angry resident
Arden Clise is an expert in the field of business etiquette and customer service. As an author, speaker, trainer, and coach, Arden helps companies have a competitive advantage through confident, polished, and courteous employees.
Author of Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success, Arden also wrote regular business etiquette columns for the Puget Sound Business Journal, and 425 Business magazine. She has been quoted in several national and international publications including Real Simple magazine, the Wall Street Journal, and China Daily USA.
Prior to becoming an etiquette consultant, Arden worked for several Northwest organizations including Washington Mutual Bank and Salal Credit Union and has more than 25 years of business experience in marketing, management, event planning, and public relations.
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