What is Service Coordination? Webinar

Thursday, October 26, 2023, 10 am to 11:30 am

AHMA Member: $60 • Non-Members: $100  
Trainers: Gwen Urrutia, M.S.W., Service Coordination Program Manager, Providence Supportive Housing
Leslie Hill, M.P.A., Director of Compliance, Quality & Innovation, Providence Supportive Housing

Service coordinators play an important role in HUD-subsidized properties, helping residents connect to necessary benefits and services, and supporting housing stability. Attendees in this workshop will learn about the service coordination role, HUD’s requirements and guidance for service coordination, and how service coordination and property management roles differ and how they can work well as a team to support residents. Service coordinators and property managers will walk away with a foundational understanding of the requirements and best practices of service coordination.

Registration is now closed. Contact Executive Director DeAnn Hartman at [email protected] with questions.


About the Trainers 

Gwen Urrutia, M.S.W., Service Coordination Program Manager
Providence Supportive Housing

With 13 years of experience as a service coordinator and a service coordination program manager, Gwen brings a wealth of knowledge about the service coordinator role in HUD-subsidized properties. Gwen has developed a comprehensive training program for new service coordinators, provides ongoing coaching and team building for tenured service coordinators, and coaches new property managers about the service coordination role in their building.

Leslie Hill, M.P.A., Director of Compliance, Quality & Innovation
Providence Supportive Housing

Leslie’s 20 years of experience in affordable housing compliance, operations, and services give her a big picture view of how housing teams can work together to provide high quality housing and services to residents. She has developed and implemented policies, procedures, best practices, and trainings to build strong systems that support the work of property management and service delivery.